Returns and Refunds
Our commitment to you is our Best Socks You Will Ever Wear Guarantee:
We are committed to providing each customer the best experience possible. If you are unsatisfied with a Swiftwick product, reach out to us and we will take care of you.
At Swiftwick, our customers are people, just like us, with different needs and experiences. Our approach to customer service begins with understanding your unique situation and how we can help you as an individual. Perhaps you need a new size, want to try a different style or simply need help choosing a pair of socks for an upcoming race. Regardless, we work with you to find a solution. In many cases, we can avoid the hassle of a return or refund altogether. That said, the search engine algorithms require us to outline a few points in case a return and/or refund is necessary.
Return new, unworn socks that are still in the retail packaging to the store where the original purchase was made. If the socks were purchased at Swiftwick.com, please complete our short form or call us at 800-895-5858 (option 3).
All other issues are handled through our Swiftwick guarantee. To initiate a customer service inquiry, please complete our Best Sock Guarantee form or call us at 800-895-5858 (option 3). There is no time limit to our guarantee.
Do not return socks unless instructed to do so by Swiftwick customer service. If a return for refund is necessary, the refund will be processed and automatically applied to your Credit Card or PayPal account used to make the original purchase. Refunds are processed within 3 business days upon receipt of your returned item. The credit may take additional time to post to your account depending on the policies of your credit card company.
- Refunds will only be issued for products purchased at Swiftwick.com.
- Refunds without a valid receipt or order number may be issued in the form of an electronic gift card valid at swiftwick.com.
- The Swiftwick Guarantee only applies to the original purchaser, and does not apply to product purchased through flea markets, thrift stores, garage sales, auctions and other secondary markets whether online or at a physical address.
- Refunds on Gift Card purchases are only available to the original purchaser and not the recipient. No refund is available on Gift Cards if any of the value has been redeemed. Refunds for Gift Cards are only available within 6 months of purchase date.
- Excludes items lost or damaged due to fire, flood or natural disaster.
On rare occasions, we reserve the right to refuse service based on the nature of prior transactions.